We’ve all been there: stuck in a seemingly endless exchange with Seller Support in an effort to get a technical issue fixed. We’ve had thousands of clients come to us with one off technical problems that, in the most extreme cases, had been sitting with Seller Support for weeks or even months.
This can be hugely disruptive for your business and can cost a Seller thousands in missed profit.
Expert Troubleshooting and Technical Support
We’re not Seller Support. We’re not machines. We’re sellers, and our team is made up of ex-Amazon employees and eCommerce experts who can resolve your issues quickly.
The most common issues that we solve for our clients include:
· Brand Registry
· Account suspensions
· IP violations
· Variation errors
· Listing removal
· Pan-European shipping
· Loss of Buy Box
· Counterfeit items
However, our experience with Sellers keeps throwing up new technical challenges, and if we don’t know the immediate answer to a question, we’re certainly going to try and find out ASAP.
There When You Need Us
We include technical support and advice as part of our Profit Accelerator package.
Think of us as insurance for your Amazon account – you might not need this service every week, but on the occasions that you do run into technical difficulties, we’ll be on call to get this sorted quickly and with minimal disruption to account sales. We also then ensure that we’ve got processes in place to stop the issue from reoccurring: prevention is better than cure after all.
We’ve saved our clients a huge amount of time, money and hassle by quickly resolving technical issues: see our case study on how we helped Teespring save thousands of dollars by dealing with account suspensions.
We're not a machine; we're not Seller Support. We're Sellers. Have a question? Ask us and if we don't already know the answer, we'll certainly try to find out.