Amazon Account & Technical Support

Get Amazon issues fixed fast by ex-Amazon Seller Support specialists.

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Keep your Amazon account healthy, compliant and ready to scale. We fix issues fast, manage your catalogue and handle the day-to-day operations that drain internal teams.

Why Operations Matter

Amazon is a technical platform that punishes errors. One incorrect attribute can remove a listing. One missed message can risk your account. A slow response from Seller Support can cost you thousands in lost sales.

Strong operations keep your products live, visible and compliant. They set the foundation for better advertising performance, higher conversion and predictable growth.

This is where Sitruna help.

Common Problems We Solve

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Suppressed listings and lost sales
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Incorrect categories or broken variations
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Slow or ineffective seller support cases
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Bad listing structure that blocks ads and rank
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Inconsistent catalogue updates
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Lack of internal expertise or bandwidth
Most brands waste time and money to preventable issues. We deal with these problems so you can focus on growth.

Why Sitruna?

You get a team that live and breathe Amazon. Many of our operations specialists come directly from Amazon Seller Support or have had years of hands-on marketplace experience.

Over 200 brands newly launched
More than 250,000 listings created and optimised
Reinstated thousands of suppressed listings
Fast resolution of complex support cases
Experience across all major categories

We know how to fix problems quickly and prevent them from returning.

We understand Amazon at technical and strategic levels. While many agencies focus only on content or surface-level optimisation, we manage the entire operational ecosystem. You get:

A team fluent in Amazon processes and policies

Clear communication and fast resolution times

Proactive monitoring of account health

A reliable partner who takes ownership

Our UK and Philippines teams ensure 24/7 coverage across all timezones and rapid action when issues arise.

Our services

Listing Management icon

Listing Management

Ensuring your catalogue is set up correctly from the start. We manage categories, attributes, back-end fields, keywords and variations to ensure every product is visible and conversion-ready.

Brand Protection

We set up Brand Registry, secure your brand content and protect your listings from incorrect edits and competitor interference.

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Issue Resolution

We handle suppressions, deactivations and compliance problems directly with Amazon. You see faster resolutions and fewer repeat issues.

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Account Health Management

We monitor performance, policy compliance and key metrics to keep your account in good standing and free from risk.

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Seller Support Case Handling

We manage cases end to end and escalate when needed. You avoid the slow and painful back-and-forth with support.

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Catalogue Strategy

We optimise products for visibility, relevance and conversion. Strong operations also improve your advertising results.

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Launch Support

For new sellers or new product lines, we manage the full setup so you enter the marketplace correctly and avoid delays.

International Expansion

Launch your brand into new countries with compliance, tax, and translation support & the re-creation of your catalogue in new regions

Compliance Management icon

Compliance Management

Ensure you stay aligned with Amazon and government policies with our compliance management and product support.

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"Many thanks for the great work. I'm seeing less ad spending and more sales in the UK now - very nice.”

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Swedish Nutra
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“Working with Sitruna has allowed us to increase our presence on Amazon, especially in the US Marketplace. Over the last 3 months, we have doubled our sales and are forecasting even more growth coming into the summer months. Sitruna have understood our brand values and accurately conveyed them to a wider audience who now enjoy Something & Nothing”.

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"Sitruna has done a great job, and I’m pleased with how they have turned out."

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Rainbow Chalk Markers
Team
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"Sitruna have exceeded our expectations as an Amazon agency, helping us to take our brand to that next level. Whether it's from the excellent advertising efforts and results, optimising listings, designing storefronts, providing attentive support to any related Amazon queries, or the insightful weekly reporting. They are a very attentive team and a top class agency. We highly recommend Sitruna!"

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Purplebone
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"I've been really impressed with the support from Sitruna. We enjoy working with the team and get regular updates on performance, assistance with optimising our listings as well as logistical support. We have recommended them to several companies in our network as we have seen the benefits of working with a skilled partner"

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"The team at Sitruna have provided excellent guidance on how to sustainably grow our Amazon performance. It's clear they are experts in both the Retail and Media on Amazon, helping us navigate through content improvements, uploading new SKUs, creating promotions and optimising Ad campaigns, all resulting in growth within defined efficiencies. Our account manager is always quick to respond to questions and provides proactive updates, which is much appreciated!"

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Just Wears
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"A transformative resource in the company’s worldwide Pure Play strategy"

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Jack Daniel's
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"Thank you for highlighting the great achievement, without Sitruna and the help of the experts within your team we wouldn't have achieved (and continue to do so) such great results."

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JetChill
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"It’s been so easy working with Sitruna, everything from communication to reporting has been spot on. They offer a wide range of services and are always on hand when we need them."

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Abdullah Green
Company Director
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"Perpetua's ad tech platform has provided additional data, ad tools and hourly bid changes that increased Beechmore Books PPC Sales by over 50%."

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Beechmore Books
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“We have had a fantastic two Prime Days, so I wanted to reach out personally to say thank you to the Sitruna team for all the hard work on the listing optimisation which helped deliver this result.

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Michael O’Connor
Head of eCommerce
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"Amazon experts! Super knowledgeable and a pleasure to work with!"

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Aden + Anais

Your Amazon Dream Team

Why settle for one overworked hire when you can have an entire Amazon team?

Our UK and Philippines based experts handle ads, operations, SEO, content, data, and strategy - giving you in-house performance without the overhead.

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Stephen

Oversees strategy and ensures we're aligned to commercial goals. Former Amazonian with 10+ years experience.

Client Success
Professional woman in striped blouse smiling against white background

Fe

Your main point of contact, managing your Amazon strategy, reporting, and coordination across the specialist team.

Brand Manager
sitruna team-member Jan

Jan

Keeps your account running smoothly through proactive checks, flat-file uploads, and hands-on problem solving.

Technical Operations
sitruna team-member Justine

Justine

Runs your Amazon Ads efficiently, ensuring every pound of spend delivers measurable results.

Advertising
sitruna team-member Vicky

Vicky

Optimises your listings with engaging, search-driven copy crafted for Amazon’s latest algorithm and Rufus AI.

SEO Copywriting
sitruna team-member Monica

Monica

Designs eye-catching, conversion-focused A+ content, Storefronts, and visuals that elevate your brand on Amazon.

Graphic Design