Who are we?
Sitruna are a full-service Amazon agency founded in 2019 with the mission statement of providing our partner brands with everything they need to succeed on Amazon. We’ve gathered a best-in-class team of eCommerce specialists, who collectively have the expertise to optimise every aspect of an Amazon account, from technical support to marketing, logistics, and graphic design. Whilst we’re headquartered in London, UK, we're a truly unified global team with members based in the Philippines, Vietnam, and beyond.
Who Are We Looking For?
We're looking for a skilled Account Manager based in the Philippines to manage and grow our Amazon client accounts. The ideal candidate will have a strong background in account management, a deep understanding of Amazon's marketplace, and excellent communication skills. You'll be responsible for building client relationships, managing projects, and delivering exceptional results.
Skills/Experience:
Your responsibilities:
- Ownership of a portfolio of accounts: Direct responsibility for the retention of a portfolio of clients, and the maintenance (and growth) of the revenue that those accounts bring into the company.
- Communication and Reporting: Serve as the main point of contact for assigned clients, fostering strong and trusting relationships. Monitor key performance indicators (KPIs) such as sales ad spend, and profit margins, to make data-driven recommendations. Provide Weekly Reports and lead Quarterly Business Reviews (QBRs) to evaluate performance and align on future goals.
- Strategic Planning and Execution: Partner with clients to define quarterly and annual goals, developing actionable strategies to achieve them.
- Operational Execution & Project Management: Carry out day-to-day operational tasks, ensuring client goals and timelines are met. Delegate responsibilities effectively within the internal account team ensuring all aspects of the client account are managed efficiently.
- Problem Solving and Risk Mitigation: Proactively identify and address potential challenges, such as inventory issues, price fluctuations, or competitor threats. Provide solutions and adjust strategies in response to changes in the market or client needs.
- Identification of commercial opportunities: Spot upsell opportunities to offer additional services and grow the value of your client accounts.
Your qualifications:
- At least 5 years of relevant work experience in a client-facing Amazon account management role is a must-have
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
- Expert in using Microsoft Excel and PowerPoint
- Excellent English communication skills, both written and verbal
- Detail-oriented, with a passion for delivering exceptional results and exceeding client expectations
- Self-motivated, with the ability to thrive in a remote work environment
- Must have an optimal home environment for a permanent WFH set-up
- Must have own their own personal computer and Internet connection
- Must be able to work fixed UK mornings, other four hours flexible
- Must be a resident of the Philippines
