The ideal candidate will have a strong background in client management, a deep understanding of Amazon’s marketplace, and excellent communication skills. You’ll be responsible for building client relationships, managing projects, and delivering exceptional results. You are a proactive, organized, and target-oriented individual who can thrive in a fast-paced environment.
Working at Sitruna
- This is a full-time remote position for candidates residing in the Philippines.
- The successful candidate will work a 40-hour week from Monday to Friday on a semi-flexible schedule, consisting of 4 core hours aligned with the UK morning (9AM to 1PM GMT) and 4 flexible hours to complete your 8-hour workday.
What is the role about?
- Grow and maintain the revenue of your assigned portfolio of clients, while retaining them
- Serve as the main point of contact for assigned clients, fostering strong and trusting relationships
- Monitor KPIs such as sales ad spend, and profit margins, to make data-driven recommendations
- Provide Weekly Reports and lead Quarterly Business Reviews (QBRs) to evaluate performance and align on future goals
- Partner with clients to define quarterly and annual goals, developing actionable strategies to achieve them
- Carry out day-to-day operational tasks, ensuring client goals and timelines are met
- Delegate responsibilities effectively within the internal team (PPC, Tech, Copy, Design) ensuring all aspects of the client account are managed efficiently
- Proactively identify and address potential challenges, such as inventory issues, price fluctuations, or competitor threats
- Provide solutions and adjust strategies in response to changes in the market or client needs
- Spot upsell opportunities to offer additional services and grow the value of your client accounts
Who are we looking for?
- The ideal candidate will have a strong background in account management, a deep understanding of Amazon's marketplace, and excellent communication skills.
- You'll be responsible for building client relationships, managing projects, and delivering exceptional results.
- You are a proactive, organized, and target-oriented individual who can thrive in a fast-paced environment.
You’re a great fit if you have...
- At least 5 years of proven success in a client-facing Amazon ecommerce role
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
- Excellent English communication skills, both written and verbal
- Detail-oriented, with a passion for delivering exceptional results and exceeding client expectations
- Self-motivated, with the ability to thrive in a remote work environment
