We are looking for an experienced Sales & Account Manager who will drive new-business acquisition in Vietnam and keep commercial relationships healthy after hand-off to our operations team. The target is to onboard 15 new retainer clients (around two per month) in the first year while maintaining high client retention.
As the team's Sales & Account Manager, your core responsibilities are:
New-Business Sales
- Build and manage a qualified pipeline of Vietnamese brands, exporters and private-label sellers.
- Lead discovery calls, solution pitches and contract negotiations that align with Sitruna’s service tiers.
- Represent Sitruna at trade shows, Amazon-run roadshows and local e-commerce forums.
- Cultivate relationships with Amazon Vietnam’s Seller Services and NSR teams to secure warm referrals.
Relationship Continuity & Upsell
- Act as the client’s commercial point of contact once the contract is signed, while the Philippines team executes day-to-day communication and account management work.
- Check in regularly (email, call, Zalo or in-person) to confirm satisfaction, surface pain points early and identify upsell opportunities such as EU marketplace expansion or referrals to other brands.
Sales Administration
- Maintain accurate pipeline data, activities and forecasts in Attio CRM.
- Track KPIs including clients won, churn risk, average sales cycle and lead-source performance.
- Provide concise weekly status reports to the leadership team.
Required Experience & Skills:
- Hands-on Amazon marketplace knowledge from working in Amazon’s seller-facing teams, an agency, seller or an aggregator.
- Proven B2B sales record
- Established network among Vietnamese manufacturers, OEMs and private-label brands.
- Fluency in Vietnamese and professional English, with confidence presenting to C-level stakeholders.
- Comfortable interpreting P&L and basic Amazon forecast reports.
- Willingness to travel within Vietnam for events and client visits
- Ability to work in a start-up environment, and collaborate with an international remote team
How To Apply
- Click on the Apply Now button and on the application form, name one Vietnamese brand you believe is ready to scale internationally on Amazon – and why. Short-listed candidates will complete a practical sales case study and two interviews (commercial and cultural).
