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About the company

We're a friendly start-up team, headquartered in London but with a global team. We are a recent finalist in the UK Business Awards "Best Place to Work".
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Amazon Compliance & Suspension Specialist

Location

Philippines

Type

Remote

Salary

DOE

Job Description

Posted on:
April 15, 2025

Who are we?

Sitruna are a full-service Amazon agency founded in 2019 with the mission statement of providing our partner brands with everything they need to succeed on Amazon. We’ve gathered a best-in-class team of eCommerce specialists, who collectively have the expertise to optimise every aspect of an Amazon account: from tech support to marketing, logistics to graphic design. Whilst we’re headquartered in London, UK, we are a truly unified global team with members based in the Philippines, Vietnam and beyond. As a recent finalist in the UK Business Awards ‘Best Place to Work’ category, we’re confident in our ability to provide a work-life balance that suits you, with a focus on career development to hone your skills.

Who Are We Looking For?

We are looking for an experienced Amazon Compliance & Suspension Specialist who will become our go-to expert on all things Amazon compliance—leading investigations, appeals, and resolution processes when issues arise. Working closely with our Delivery Leads and tech team, you’ll handle account or ASIN suspensions, draft and submit compelling Plans of Action, liaise with Amazon Seller Support, and keep clients informed throughout the process. Your goal: resolve issues as efficiently and effectively as possible.

Skills/Experience:

As an Amazon Compliance & Suspension Specialist, you will:

  • Own ASIN and account-level health, suspension, and compliance issues across all clients
  • Draft and submit detailed, effective Plans of Action (PoAs) using structured frameworks and tone best suited for Amazon
  • Proactively research each case, identify root causes, and craft compelling arguments backed by evidence
  • Manage ongoing case communications and appeals via Amazon Seller Central
  • Follow up with Amazon support, internal stakeholders, and clients to ensure timely resolutions
  • Track all compliance cases in our internal systems and report status updates
  • Maintain clear and professional communication with clients during any suspension or health issue
  • Build and maintain SOPs for compliance case handling
  • Utilise tools like ChatGPT and other internal tech to improve case writing and resolution success rates
  • Partner with internal Amazon account managers in addressing compliance and suspension issues

Main Qualifications

  • At least 2+ years of experience in a dedicated Amazon compliance or performance role (agency or brand-side)
    • Understanding of compliance across multiple Amazon marketplaces (UK, EU, US)
    • Experience dealing with Amazon Seller Support and internal escalation teams
    • Strong understanding of Amazon’s policies, Seller Central, and performance metrics
    • Proven success in reinstating suspended ASINs and accounts
  • Strong English communication skills for client updates and internal collaboration
    • Experience writing and maintaining SOPs or training documentation
  • Highly organised with the ability to track multiple open cases at once
  • Familiarity with using AI tools such as ChatGPT for content enhancement
  • Able to work independently and manage deadlines
  • A strong attention to detail and a proactive, solution-oriented mindset
  • Must be a resident of the Philippines

What’s in it for you?

Applying for this fully remote role offers semi-flexible working hours and the chance to collaborate with a global team of ex-Amazon employees and Amazon experts. You'll benefit from growth and development opportunities, access to essential tools and training, and a supportive culture focused on delivering real client value.

Benefits at Sitruna:

Here at Sitruna, we offer the following perks and benefits to our Philippines-based team members:

  • Full-time position
  • Permanent work-from-home set-up
  • Semi-flexible work schedule (4 hours fixed UK morning, 4 hours flexible)
  • Paid time off
  • Internet allowance
  • Medical benefits
  • and more!

Amazon Compliance & Suspension Specialist

Philippines

Who Are We?

Sitruna are a full-service Amazon agency founded in 2019 with the mission statement of providing our partner brands with everything they need to succeed on Amazon. We’ve gathered a best-in-class team of eCommerce specialists, who collectively have the expertise to optimise every aspect of an Amazon account: from tech support to marketing, logistics to graphic design. Whilst we’re headquartered in London, UK, we are a truly unified global team with members based in the Philippines, Vietnam and beyond. As a recent finalist in the UK Business Awards ‘Best Place to Work’ category, we’re confident in our ability to provide a work-life balance that suits you, with a focus on career development to hone your skills.

What's the Job?

Who Are We Looking For?

Skills/Experience:

As an Amazon Compliance & Suspension Specialist, you will:

  • Own ASIN and account-level health, suspension, and compliance issues across all clients
  • Draft and submit detailed, effective Plans of Action (PoAs) using structured frameworks and tone best suited for Amazon
  • Proactively research each case, identify root causes, and craft compelling arguments backed by evidence
  • Manage ongoing case communications and appeals via Amazon Seller Central
  • Follow up with Amazon support, internal stakeholders, and clients to ensure timely resolutions
  • Track all compliance cases in our internal systems and report status updates
  • Maintain clear and professional communication with clients during any suspension or health issue
  • Build and maintain SOPs for compliance case handling
  • Utilise tools like ChatGPT and other internal tech to improve case writing and resolution success rates
  • Partner with internal Amazon account managers in addressing compliance and suspension issues

Main Qualifications

  • At least 2+ years of experience in a dedicated Amazon compliance or performance role (agency or brand-side)
    • Understanding of compliance across multiple Amazon marketplaces (UK, EU, US)
    • Experience dealing with Amazon Seller Support and internal escalation teams
    • Strong understanding of Amazon’s policies, Seller Central, and performance metrics
    • Proven success in reinstating suspended ASINs and accounts
  • Strong English communication skills for client updates and internal collaboration
    • Experience writing and maintaining SOPs or training documentation
  • Highly organised with the ability to track multiple open cases at once
  • Familiarity with using AI tools such as ChatGPT for content enhancement
  • Able to work independently and manage deadlines
  • A strong attention to detail and a proactive, solution-oriented mindset
  • Must be a resident of the Philippines

What’s in it for you?

Applying for this fully remote role offers semi-flexible working hours and the chance to collaborate with a global team of ex-Amazon employees and Amazon experts. You'll benefit from growth and development opportunities, access to essential tools and training, and a supportive culture focused on delivering real client value.

Benefits at Sitruna:

Here at Sitruna, we offer the following perks and benefits to our Philippines-based team members:

  • Full-time position
  • Permanent work-from-home set-up
  • Semi-flexible work schedule (4 hours fixed UK morning, 4 hours flexible)
  • Paid time off
  • Internet allowance
  • Medical benefits
  • and more!

How to Apply?